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Repair HP printers. Serious defects in inkjet printers and MFPs HP Photosmart

30.10.2014

Serious defects in inkjet printers and MFPs HP Photosmart

for nearly two years Hewlett-Packard manufactures inkjet printers, in which errors were detected in the firmware of the device. Such errors users encounter is not immediately and not on all the devices they are. However, the manufacturer, knowing about the underlying defect is in no hurry to fix it.

the Problem looks as follows: after some time on the display the next time you enable the message: Ink System Failure Error «0xc18a…» and so on

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All error 0xc18a… — this is a fatal error in the printing system printer. This problem is typical for HP Photosmart C3210, 3213 All-in-One. C3310, C5180, C5183, C6150, C6180, C6188, C6288, C7160, C7180, C7280, C7268, C7360, C8250, D7160, D7163, D7180, D7363, D7460, D8250, D8253.

As you can see, it ’disease» Photosmart all display!

Also may encounter the following error codes: 0xc18a0001, 0xc18a030a, 0xc19a003f, 0xc18a0201, 0xc19a0003, 0?05d1281, oxc18a0307, 0xc18a101, 0xc052281, 0xc05d0281, 0xc18a0306, 0xc19ac3ff, 0xc18a0101, 0xc19a0031, 0xc18a0007, 0xc18a506.

the heart of the problem

they All belong to problems printing system. The problem is that in the new firmware included a complex system of monitoring and indication of the conductivity of the ink in the pump (the pump).

the Pump pumps ink from the printhead to the absorber. Thus he makes so that the ink remaining in the printhead nozzles and not wither it. While the pump is in these devices have sensors conductivity of the ink (!) to test the ink on the original.

Thus, HP once again tried to protect their vehicles from refilling and using the very best CISS. The problem lies in the fact that the sensors are very fine-tuned with minimal tolerances. If any discrepancy values they report the firmware that should display the error message.

In General, the apparatus is designed so that you can fail even when changing the cartridge new original or after a long idle ink, because the ink conductivity will change. Such symptoms often complain of users: the machine asks them to replace the cartridges they replace, then the device falls into the error 0xc18a0101.

And users, this is absolutely not my fault! It was in that original ink cartridges, which are probably produced in a different region than the printer itself, differ in chemical composition from «novelty».

How to treat HP?

the worst Thing is that in fact the official and 100%working methods to solve this problem there. Officially, the HP does not repair these printers, but simply replaces under warranty.

For model 8250/8253 she has released a firmware update for other models — was too lazy. All service centers refuse to repair these printers. We have found several methods to solve this problem, the majority of the phones in the research activity.

h10025.www1.hp.com/ewfrf/wc/document?docname=c00489814&cc=uk&lc=en&dlc=en)

According to this statement, you should perform the following steps:

  1. without turning off the device, unplug the USB cable .
  2. Remove the cartridge from the device
  3. Wait until you see the message «Insert cartridges» (Insert Cartridges) on the control panel.
  4. Pull the power cord and wait at least 60 seconds.
  5. Insert the power cable back. If the machine will not turn myself in, turn it on by clicking the Power .
  6. Install the cartridges again, close all covers.

If this does not work (most likely), read on.

  • second option

Keep OK and the help at the same time. While holding them plug the power plug, hold both buttons until then, until the printer turns off. After switch off, release both buttons and turn the printer on. Tried it on a HP Photosmart C5183 and S with error xc18a0201.

  • the third Way

Click OK, CANCEL, BLACK, & COLOR simultaneously with turning off the printer, unplug the power cord, wait 60 seconds. Turn on, wait until purged all operations support, in the form of recalibration.

you May have to do this several times. When this operation is being pumped a lot of ink, so if they have you in the cartridge runs out, then install the new ones, otherwise the device will come in a new bug. Tested on C3210/C3310 with error 0xc18a0101.

  • the fourth Way on MFP (mostly error 0xc18a0205)
  1. you Need to get into it ’s Support Menu» doing the following: Press and hold «*». Click «#», and then release both keys. The display should appear: » Enter Special Key Combo. Click «123». The display should appear: «Support» firmware version FW rev ( something like R0631R)
  2. Press and release the right arrow until display appears «System Configuration Menu». (C8100 use the touch-screen )
  3. Click «OK.
  4. the display should appear: «Hardware failure status. If not, scroll arrows to the «Hardware failure status.
  5. Click «OK.
  6. the display should appear: «Hardware failure status: Clear. Press OK to clear.
  7. Click «OK». The message will change to » Hardware failure status Cleared. Press Cancel to continue.
  8. Click «CANCEL» as many times as you want or «Welcome to Photosmart Express» screen appeared, or » Ink System Failure». DO NOT ATTEMPT TO PRINT AT THIS STAGE.
  9. turn the machine Off via the Power button, unplug the power cord from the wall outlet.
  10. Wait 60 seconds. Plug the power cord into the wall outlet, then into the machine.
  11. Turn on the device. You may receive the «USE POWER BUTTON TO SHUTDOWN THE PRINTER» followed by «PRESS OK TO CONTINUE». Click OK.
  12. If the printer has initialized, go to the next stage. If not, then the printer starts initializing ’s a ONE TIME INK INITIALIZATION PROCESS. Wait.

After that, the printer should print a test page. This method is tested on a C6180 and C7180.

  • the fifth Way for printers (only in our service center. for error 0xc18a0001 — 0xc18a0507)

When this is folded ribbon cable J7 in the machine, then the machine starts up, goes to the issue of the absence of the print head and switched off and then switched on already with train. Tested on D7163.

  • Method of the sixth

Remove the CMOS battery from the printer for half an hour. She is on the Board in different places in different models of printers.

Repair HP printers. Serious defects in inkjet printers and MFPs HP Photosmart

to Summarize: buy jet devices HP family Photosmart we do not recommend!

If a problem occurred, carefully follow all our recommendations. But guarantee that these methods will work on all devices — no!

Alexander Dudkin, service engineer

article Summary: for nearly two years Hewlett-Packard manufactures inkjet printers, in which errors were detected in the firmware of the device. Such errors users encounter is not immediately and not on all the devices they are. Serious defects in inkjet printers and MFPs HP Photosmart hp (hewlett packard)

Source: Repair HP printers. Serious defects in inkjet printers and MFPs HP Photosmart

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